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  2. Troubleshooting
  3. Recording/Video Issues

Recording/Video Issues

  • If the Awesome Screenshot extension causes your browser to freeze every time you try to record
  • How to provide the record.html Console information for the Awesome Screenshot Chrome extension
  • "It just stays as Unconfirmed 998902.crdownload and I cannot open it."
  • How to deal with the sound recording quality has been unclear and distorted while performing screen recordings
  • The mic shows up in the dropdown list, but my sound is not included in the recording
  • Do not select AS Recorder (Virtual) or other virtual audio sources as your microphone input and how to re-select a valid microphone device
  • How to solve recording automatically stops when using Awesome Screenshot iPhone/iPad app
  • How to solve "Recording failed to start because you turned on Mic or Camera in the extension's menu while the browser does not have the access to Microphone or Camera."
  • When using the Awesome Screenshot Firefox Extension, I see the prompt of "The object cannot be found here."
  • Keyword searches in My Items are now limited to the latest 500 recordings and the latest 500 screenshots
  • Audio-video sync issue reasons and solutions
  • What to do if drop-down menu values cannot be included in a recording
  • What information should I provide if "Start Recording" cannot work if you use our Chrome or Edge extension?
  • It keeps prompting me to log in/sign in, even though I am already logged in
  • What should I do when I see "The temporary storage capacity of your computer's local disk is nearly full."
  • Why does the screen in the recorded video appear to "stop" in the middle of my recording process when I choose the recording mode of Desktop -> Window, even though I did not click "stop"
  • The recording automatically stopped after x seconds/minutes, but I did not click the Stop button or set a Timed Recording.
  • What should I do if the video downloading speed is very slow
  • Why is the video I recorded blurry
  • Why am I not able to achieve a 4k resolution even though I have selected the 4k option
  • How to fix the problem of a mouse cursor continuously moving
  • Why am I unable to record popup menus or "select options" using the recording mode of This Tab or Custom (This Tab)
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