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  2. Troubleshooting
  3. Recording/Video Issues

Recording/Video Issues

  • How to solve "Recording failed to start because you turned on Mic or Camera in the extension's menu while the browser does not have the access to Microphone or Camera."
  • When using the Awesome Screenshot Firefox Extension, I see the prompt of "The object cannot be found here."
  • Keyword searches in My Items are now limited to the latest 500 recordings and the latest 500 screenshots
  • The Mic shows up in the dropdown list, but my sound was not included in the recording
  • Audio-video sync issue reasons and solutions
  • What to do if drop-down menu values cannot be included in a recording
  • What information should I provide if "Start Recording" cannot work if you use our Chrome or Edge extension?
  • It keeps prompting me to log in/sign in, even though I am already logged in
  • What should I do when I see "The temporary storage capacity of your computer's local disk is nearly full."
  • Why does the screen in the recorded video appear to "stop" in the middle of my recording process when I choose the recording mode of Desktop -> Window, even though I did not click "stop"
  • The recording automatically stopped after x seconds/minutes, but I did not click the Stop button or set a Timed Recording.
  • What should I do if the video downloading speed is very slow
  • Why is the video I recorded blurry
  • How to fix the problem of a mouse cursor continuously moving
  • Why am I unable to record popup menus or "select options" using the recording mode of This Tab or Custom (This Tab)
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