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Troubleshooting

Web

  • How to delete cookies only from Awesome Screenshot
  • How to solve the issue of "token revoked"
  • What should I do if I am unable to access https://support.awesomescreenshot.com

Screenshot issues

  • I am always prompted with "Reload this page to apply your updated settings on this site".
  • "Add date and URL" canot work, how to solve the issue
  • If screenshot capturing option(s) can't work
  • Why can't I save screenshots as JPG
  • Why are Full Page and Selected Area not available on some pages
  • What should I do if the screenshot or recording options/functions stop working?
See all 7 articles

Recording/Video Issues

  • When using the Awesome Screenshot Firefox Extension, I see the prompt of "The object cannot be found here."
  • Keyword searches in My Items are now limited to the latest 500 recordings and the latest 500 screenshots
  • The Mic shows up in the dropdown list, but my sound was not included in the recording
  • Audio-video sync issue reasons and solutions
  • What to do if drop-down menu values cannot be included in a recording
  • What information should I provide if "Start Recording" cannot work if you use our Chrome extension?
See all 14 articles
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