Troubleshooting

Web

• How to delete cookies from a specific site
• How to solve the issue of "token revoked"
• What should I do if I am unable to access https://support.awesomescreenshot.com

Screenshot issues

• Why can't I save screenshots as JPG
• Why are Full Page and Selected Area not available on some pages
• What should I do if the screenshot or recording options/functions stop working?
• How to hide the scrollbar in a screenshot on Mac

Recording/Video Issues

• How to solve the issue of "Can't save recordings to Local"
• The Mic shows up in the dropdown list, but my sound was not included in the recording
• Audio-video sync issue reasons and solutions
• What to do if drop-down menu values cannot be included in a recording
• What information should I provide if "Start Recording" cannot work if you use our Chrome extension?
• It keeps prompting me to log in/sign in, even though I am already logged in

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