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Troubleshooting

Web

  • How to solve the issue of "token revoked"
  • What should I do if I am unable to access https://support.awesomescreenshot.com

Screenshot issues

  • How to hide the scrollbar in a screenshot on Mac

Video Issues

  • Why does the screen in the recorded video appear to "stop" in the middle of my recording process when I choose the recording mode of Desktop -> Window, even though I did not click "stop"
  • The recording automatically stopped after x minutes, but I did not click the Stop button or set a Timed Recording.
  • What should I do if the video downloading speed is very slow
  • Why is the video I recorded blurry
  • How to fix the problem of a mouse cursor continuously moving
  • Why am I unable to record popup menus or "select options" using the recording mode of This Tab or Custom (This Tab)
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