Feedback: "I have just downloaded a video that I have recorded. But it doesn't download as an mp4. It just stays as Unconfirmed 998902.crdownload and I cannot open it."
The file extension .crdownload (Chrome Partial Download) is a temporary marker used by the Google Chrome browser. It indicates that a file has started downloading but has not yet finished.
Here are the likely reasons why the file is stuck in this state:
- The Video File is Large/Processing: If the recording was long, the backend might still be processing or encoding the MP4 file.
- The download started, but the server hasn't finished sending the data stream, causing Chrome to "wait" (hence the incomplete status).
- Browser/Network Interruption: You might have closed the extension tab, lost internet connection momentarily, or the browser "paused" the download due to a network glitch.
- Permissions/Security Block: Sometimes antivirus software or Chrome's own security settings pause the finalization of a file to scan it, causing it to hang at 100% or near completion.
- Disk Space: Rarely, if the user's hard drive is full, Chrome cannot finalize the file renaming process.
Solutions:
Option 1: Check Chrome's Download Page
Press Ctrl + J (Windows) or Cmd + Shift + J (Mac) to open your Chrome Downloads page.
Look for the file. If you see a "Resume" button, click it.
If it says "Keep dangerous file" (a common false alarm for new video files), select "Keep" to finish the download.
Option 2: The "Rename" Trick (Workaround)
If the download shows as "Failed" or stuck but the file size looks correct (not 0 bytes), you can often force it to work:
Go to the folder where the Unconfirmed...crdownload file is.
Right-click the file and choose Rename.
Delete the .crdownload part and replace it with .mp4 (so it ends in video.mp4).
Try opening the file. Note: This often works if the video data is actually there but Chrome just failed to "sign off" on it.
If neither of those works, could you provide us with the shareable link of the video via Feedback in our product, so we can help download it for you?