"The recording always stops after 5 minutes"
A. If you save the recording to Cloud (AwesomeScreenshot.com)
B. If you save the recording to Local (your computer)
A. If you save the recording to Cloud (AwesomeScreenshot.com):
Please follow the steps below to identify the reasons and resolve the issue.
This problem is often caused by the browser you are using. Try the following solutions:
1. Please update your browser to the latest version. According to feedback, the main reason that a video recording stops automatically is that the browser is not up to date.
For other browsers, you may search for articles on how to update the browser to the latest version.
2. If the issue continues, restart your computer and browser.
3. If the issue still exists, please contact us via the Feedback on the product you are using.
4. Before the issue is resolved, you can try the following alternatives:
- Create a new browser profile and only install our extension
- Use our extension on a different browser
- Use AwesomeScreenshot Desktop App for Windows or AwesomeScreenshot Desktop App for Mac.
B. If you save the recording to Local (your computer):
The most likely reason is that you did not log in. Please log in and ensure that you are a member with the Professional or higher plan, then you can record for at most 6 hours per recording.
2. Check out the reasons and solutions in A.
Related instructions:
It keeps prompting me to log in/sign in, even though I am already logged in
I have paid, but I still cannot record, edit, or download my videos/recordings.
What should I do if the screenshot or recording options/functions stop working?
Other common situations：
1. Did you close or refresh the tab or window during the recording progress if you selected to record This Tab, Desktop/Screen -> Window, or Custom (This Tab)?
If yes, please avoid closing or refreshing the tab or window during the recording process.
2. Did you shut down your computer while the recording was in progress?
If yes, please avoid shutting down your computer during the recording process.
3. What was the status of your network? Was it stable and fast during that time?
If your network was unstable or the speed was very slow during the recording process, please follow the instructions in the link below to save the recording/video to Local (your computer) instead of Cloud/our website.
What to do if the uploading process or the downloading process is taking an unusually long time
If the above instructions cannot help you, please contact us by Feedback of our extension.
If you use our desktop app for Mac or Windows, please contact us through the app.