1. If you save the recording to Cloud (AwesomeScreenshot.com)
2. f you save the recording to Local (your computer)
1. If you save the recording to Cloud (AwesomeScreenshot.com)
and the video recording process suddenly stops, please follow the steps below to identify the reasons and resolve the issue.
This problem is often caused by the browser you are using. Try the following solutions:
Solution 1: Please update your browser to the latest version. According to feedback, the main reason that a video recording stops automaticly is that the browser is not up to date.
How to update Chrome to the latest version?
Simply click on the three dots located on the top right corner of Chrome, select Help, and choose About Google Chrome. If you notice that you are not using the latest version, please click the update button.
For other browsers, you may search for articles on how to update the browser to the latest version.
Solution 2: If the issue persisits, restart your computer and browser.
2. If you save the recording to Local (your computer), please log in and ensure that you are a member with the Professional or higher plan, then you can record at most 6 hours per recording.
Related instructions:
I have paid, but I still cannot record, edit, or download my videos/recordings.
What should I do if the screenshot or recording options/functions stop working?
Other common situations：
1. Did you close or refresh the tab or window during the recording progress if you selected to record This Tab, Desktop/Screen -> Window, or Custom (This Tab)?
If yes, please avoid closing or refreshing the tab or window during the recording process.
2. Did you shut down your computer while the recording was in progress?
If yes, please avoid shutting down your computer during the recording process.
3. What was the status of your network? Was it stable and fast during that time?
If your network was unstable or the speed was very slow during the recording process, please follow the instructions in the link below to save the recording/video to Local (your computer) instead of Cloud/our website.
What to do if the uploading process or the downloading process is taking an unusually long time
If the above instructions cannot help you, please contact us by Feedback of our extension/add-on.
If you use our desktop app for Mac or Windows, please contact us by the app.
Related instruction: