"It keeps prompting me to log in/sign in, even though I am already logged in and the the start recording
button does not work."
"I have signed in to the website, and when I try to record through the extension, it shows a sign-in button. Even after clicking it and reloading the page, the issue persists."
Reason 1: You did not set "This Can Read and Change Site Data" to "On All Sites“.
Reason 2: You deleted some cookies from Awesome Screenshot, but did not delete all.
Reason 3: Conflict with another extension
Solutions for Reason 1:
Method 1:
Please right-click on our extension icon which is usually located in the top right area of your browser, locate the option "This Can Read and Change Site Data", and select "On All Sites".
Method 2:
Please visit the following page,
chrome://extensions/?id=nlipoenfbbikpbjkfpfillcgkoblgpmj
find the option "Allow this extension to read and change all your data on websites you visit" under "Site access", and choose "On all sites" from the drop-down menu.
Solution for Reason 2:
Delete all cookies from Awesome Screenshot.
How to delete cookies from a specific site
Solution for Reason 3:
Create a new browser profile such as a new Chrome profile and only install our extension. Click your profile icon from the top right corner, and then select Add.
If the issue is solved and you find the extension that conflicts with ours, please let us know the name of that extension. You can disable other browser extensions one by one to test.