If recording does not work in our Chrome or Edge extension, please provide details via Feedback in our extension.
After receiving your feedback, if we cannot figure out the reasons, you may be asked to provide the following information:
1. If any of the options of Desktop, This Tab, Camera Only, or Custom (This Tab) is not clickable
2. If all options in our pop-up menu are clickable, but the Start Record button isn't responding
3. If clicking Start Record takes you to the next step, but recording does not actually start
1. If any of the options of Desktop, This Tab, Camera Only, or Custom (This Tab) is not clickable:
Please provide the Console information of the pop-up menu of our extension.
1) Right-click anywhere in the interface of our extension pop-up window.
2) Click Inspect
3) Please provide us with a screenshot of the entire screen or copy and paste all messages shown in the Console.
2. If all options in our pop-up menu are clickable, but the Start Record button isn't responding:
Please provide the following details:
1) Right-click on the page that you want to record, click Awesome Screen Recorder Screenshot, and click Record Screen or Record Tab.
Can this method of recording from the context menu work?
2) Record by shortcuts shown on the pop-up menu.
Can this method of recording by the shortcuts work?
If recording from the context menu and/or recording by the shortcuts work, but the Start Record button isn't responding, please provide the Console information of the pop-up menu of our extension by following 1) to 3) in 1.
3. If clicking Start Record takes you to the next step, but recording does not actually start:
Please provide the following details:
1) If you chose to record the Desktop, did a prompt window that asked you to select recording the Entire Screen or a Window appear?
2) Please provide the Console information from both Service Worker and Record.html.
A. Provide the Console information in "service worker".
B. Provide the Console information in "record.html".
A. Please follow the steps below to provide the Console information in "service worker".
a. You must click "Start Recording" first from that Chrome profile where "Start Recording" cannot initiate recording.
b. Click the Extensions icon in the top right corner of your Chrome browser, and then select "Manage extensions" from the dropdown menu.
c. Enable "Developer mode" from the top right area.
d. Find our extension and click Details.
For steps b to d, alternatively, you can open our extension details page directly by entering the following web address and enabling "Developer mode".
chrome://extensions/?id=nlipoenfbbikpbjkfpfillcgkoblgpmj
e. Click "service worker" on the Details page.
f. Click Console
g. Provide us with a screenshot of the entire screen or copy, paste, and send us all messages in Console. If you don't see any messages, click x messages in the left sidebar and see if there are messages/notices.
B. Please follow the steps below to provide the Console information in record.html.
a. Repeat steps a to d in A.
b. Click "record.html" on the Details page.
c. Click Console
d. Click x messages and then provide us with a screenshot of the entire screen, or copy and paste all messages shown there to your feedback email.
Note:
- Before the issue is resolved, you can create a new browser profile (such as a new Chrome profile) and install only our extension. Typically, the issue won't occur on a fresh browser profile.
- Before the issue is solved, you can also use the AwesomeScreenshot Desktop App for Windows or the AwesomeScreenshot Desktop App for Mac.
- Feel free to reply to the customer service email or contact us via Feedback in our extension.