If the screenshot capturing functionality can't work, please provide the following details and get back to us the results one by one.
1. Is the capturing feature unavailable on all pages or just specific ones?
For specific page(s):
-
- Please provide the URL(s) [i.e. website address(es)] of the page(s).
For all pages:
- Please share the Console information on one or two pages.
a) Right-click anywhere on the page and select "Inspect".
b) Click the "Console" tab.
c) Either take a screenshot of the entire screen or copy and then paste all Console messages.
Video tutorial:
2. Only the Full Page scrolling option can't work or all capturing options can't work?
3. Create a new browser profile such as a new Chrome profile and only install our extension.
1) Click your profile icon from the top right corner.
2) Select "Add new profile" from the menu.
3) Install only our extension in this new profile
If this resolves the issue:
1) Please let us know by replying to the email from our support or via Feedback of our extension.
2) If you later identify a conflicting extension, please report it by replying to the email from our support or through our extension's Feedback option.