Billing & Payment
- What does 'paid with Stripe' or 'using Stripe' refer to
- After upgrading my membership, why can't I still use your product
- What to do if I receive the Payment Failed Notice
- I have paid, but I still cannot record, edit, or download my videos/recordings.
- What payment proof should I provide if I request a refund, want to identify my paid account, need customer support to cancel my paid membership, or wish to transfer my paid membership
- How to change/update/edit invoice information
- How long does a refund take
- How can I enable or disable auto-renewal or cancel my/our subscription
- How to resolve a payment dispute
- If I add new members during our Workspace Premium period, will the membership fee for each new member be prorated?
- Where can I find or download my invoice(s) or receipt(s)
- What's the difference: individual and team plan
- Can I get a refund if I cancel my subscription?
- How can I/we change/update my/our payment method or add a new payment method
- Where can I view my payment history?