Skip to main content
Awesome Screenshot Help Center Help Center home page
Pricing Blog Contact Us
  1. Awesome Screenshot Help Center
  2. Account & Billing
  3. Billing & Payment

Billing & Payment

  • What does 'paid with Stripe' or 'using Stripe' refer to
  • After upgrading my membership, why can't I still use your product
  • What to do if I receive the Payment Failed Notice
  • I have paid, but I still cannot record, edit, or download my videos/recordings.
  • What payment proof should I provide if I request a refund, want to identify my paid account, need customer support to cancel my paid membership, or wish to transfer my paid membership
  • How to change/update/edit invoice information
  • How long does a refund take
  • How can I enable or disable auto-renewal or cancel my/our subscription
  • How to resolve a payment dispute
  • If I add new members during our Workspace Premium period, will the membership fee for each new member be prorated?
  • Where can I find or download my invoice(s) or receipt(s)
  • What's the difference: individual and team plan
  • Can I get a refund if I cancel my subscription?
  • How can I/we change/update my/our payment method or add a new payment method
  • Where can I view my payment history?
©setting up year-2023 Awesome Screenshot, Inc. All Rights Reserved.