For individual users:
To change/update your credit card number/information or debit card number/information, please follow the steps below.
1. Go to Settings after login.
2. Select Billing-> click Change Card or Change Credit Card. Enter the new information and update it.
To change the payment method from one Paypal account to another Paypal account, from Paypal to a card, or from a card to Paypal, you need to cancel the automatic renewal of your current subscription, wait for the current billing cycle to end, and then upgrade or subscribe again with a new payment method.
To change a card associated with your Paypal account, you can update or choose one card which is linked to your Paypal.
- Based on our current policy, your recordings/videos and screenshots will not be removed from our site when your paid membership expires unless you choose to delete them.
- Additionally, based on our current policy, we offer a grace period of a few days when your paid membership expires, during which you will still have access to our services as a paid member.
For Workspace users:
To change/update your credit card number/information or debit card number/information, please pick a workspace name from the left navigation bar, click "Billing & Plans" under the workspace name, and find Update Card under Payment Detail. Enter the new information and update it.