For individual users:
To change/update your credit card number/information or debit card number/information, please follow the steps below.
1. Go to Settings after login.
2. Select Billing-> click Change Card or Change Credit Card. Enter the new information and update it.
To change a card associated with your Paypal account, you can update or choose one card which is linked to your Paypal.
To change the payment method from a card to Paypal, from Paypal to a card, or from one Paypal account to another Paypal account, you need to cancel the automatic renewal of your subscription, wait for the current billing cycle to end, and then upgrade or subscribe again with a new payment method.
- Based on our current policy, your recordings/videos and screenshots will not be removed from our site when your paid membership expires unless you choose to delete them.
- Additionally, based on our current policy, we offer a grace period of a few days when your paid membership expires, during which you will still have access to our services as a paid member.
For Workspace users:
To change/update your credit card number/information or debit card number/information, please pick a workspace name from the left navigation bar, click "Billing & Plans" under the workspace name, and find Update Card under Payment Detail. Enter the new information and update it.