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Account & Billing

Manage Your Account

  • Can you transfer my paid membership to another email address
  • How to change my name or username on AwesomeScreenshot.com?
  • How to sign in to Awesome Screenshot & Recorder
  • How to change my account/login email address
  • How to retrieve or change your password
  • How to upload a profile photo
See all 8 articles

Billing & Payment

  • How to remove the saved card information in Chrome, Edge, Safari, Firefox, and other browsers on a computer
  • What does 'paid with Stripe' or 'using Stripe' refer to
  • After upgrading my membership, why can't I still use your product
  • What to do if I receive the Payment Failed Notice
  • I have paid, but I still cannot record, edit, or download my videos/recordings.
  • What payment proof should I provide if I request a refund, want to identify my paid account, need customer support to cancel my paid membership, or wish to transfer my paid membership
See all 16 articles
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