We recommend using the Awesome Screenshot Chrome Extension, AwesomeScreenshot Edge Add-on, AwesomeScreenshot Windows Desktop App, or AwesomeScreenshot Mac Desktop App for recording, as they offer more comprehensive functionality compared to our website recorder. Additionally, they can avoid data loss even when the internet connection is not stable or interrupted.
If the recommended products cannot function properly, to record using our website recorder, please note the following in advance:
- Do not close/refresh the tab or window, and do not shut down your computer until the recorded video is fully uploaded to our website.
- If the internet connection is not stable or interrupted and if the webpage/tab/window is not closed, the uploading will continue when the internet connection is recovered.
- Closing/refreshing the tab or window before the recording is completely uploaded to our website will result in incomplete uploading of the video data.
To record using our website recorder, please follow the steps below:
1. Log in to our website and navigate to "New Item".
2. Choose "Record video".
3.
1) If you are reporting a bug/problem, select the recording mode of Desktop -> Entire Screen.
a. If you want to record your voice, ensure that the "Record Mic Sound" option is enabled.
b. If you want to embed/include your camera image, enable Embed Camera. Our website recorder allows you to embed/include your camera image/face only when you select the recording mode of Desktop -> Entire Screen. If you want to embed/include your camera image/face when using the recording mode of Browser Tab, please use our extension/add-on instead.
Related instruction: Why am I unable to embed my face/webcam image in a recording/video
c. Select the maximum resolution ratio by adjusting the "Max Resolution" setting.
d. Use the default countdown time or enter a new number.
2) You can choose to record only your camera image/face by selecting the Camera Only option.
4. Choose what to share with www.awesomescreenshot.com. You can select Browser Tab, Window, or Entire Screen. If you want to record system audio/tab sound (e.g. sounds from webpages, voices from others in online meetings or classrooms, as well as program and app sounds), please enable the option of "Also share system audio" or "Also share tab audio".
Note:
1. If you are reporting an issue, we recommend choosing the Desktop -> Entire Screen recording mode to record the entire procedure.
2. When selecting the recording mode of Desktop -> Window, there is no option to enable "Share system audio" due to limitations imposed by browsers. Therefore, the system audio cannot be included in the recording.