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  2. Troubleshooting
  3. Video Issues

Video Issues

  • After the video is edited, the text on a picture cannot be shown after it is saved.
  • How to upload a recording/video to Slack if the MP4 format saved on your computer is not supported to be played on Slack
  • What to do if you see the notice of "Connecting to the server. If the recording doesn't start after some time..."
  • What should I do when I see "Your disk storage is almost full. Please free up some space to continue recording."
  • Why does the screen in the recorded video appear to "stop" in the middle of my recording process when I choose the recording mode of Desktop -> Window, even though I did not click "stop"
  • The recording automatically stopped after x minutes, but I did not click the Stop button or set a Timed Recording.
  • What should I do if the video downloading speed is very slow
  • Why is the video I recorded blurry
  • How to fix the problem of a mouse cursor continuously moving
  • Why am I unable to record popup menus or "select options" using the recording mode of This Tab or Custom (This Tab)
  • Usually, I can use your product, but it is not functioning today. What steps should I take to resolve this issue?
  • What to do if the uploading process or the downloading process is taking an unusually long time
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