For our browser extension such as Chrome extension, if clicking "Start Recording" does not work, please provide details via Feedback in our extension.
After receiving your feedback, if we cannot figure out the reasons immediately, you may be asked to provide details or A, B, or/and C for our investigation.
A. Provide all messages displayed in "service worker".
B. Provide the Console information in "record.html".
C. Provide the Console information in our extension interface.
A. Please follow the steps below to provide all messages displayed in "service worker".
1. Open the following page.
chrome://extensions/?id=nlipoenfbbikpbjkfpfillcgkoblgpmj
2. Enable "Developer mode" from the top right area.
3. Click "service worker" on this page.
4. Click Console, then provide us with a complete screenshot and/or a copy of all the messages displayed there.
B. Please follow the steps below to provide the Console information in record.html.
1. Click the Extensions icon from the top right corner.
2. Select "Manage extensions" from the drop-down menu.
3. Find our extension and click Details.
4. Click "record.html" on the Details page.
5. Please copy and paste all information shown in the Console, or provide us with a screenshot that includes all Console information.
C. Please follow the steps below to provide the Console information of our extension interface.
1. Select Record after clicking our extension icon.
2. Right click within our extension interface and click Inspect.
3. Click Console, then provide us with a full-screen screenshot of the Console and/or a copy of all information displayed there.
You may also click the Unfold/Fold icon from the left navigation bar, then click "X messages" to display all messages in the Console and provide us with a screenshot of the entire screen in the Console and/or all information displayed there.
Note:
- Before the issue is solved, you can use the AwesomeScreenshot Desktop App for Windows or the AwesomeScreenshot Desktop App for Mac.
- You can reply to the customer service email or contact us via a form.