If the video recording process suddenly stops, please follow the steps below to identify the reasons and resolve the issue.
1. This problem is often caused by your browser. Try the following solutions:
a. Restart your computer and browser.
b. If the issue persists, update your browser to the latest version.
Other common situations：
1. Did you close or refresh the tab or window during the recording progress if you selected to record This Tab, Desktop/Screen -> Window, or Custom (This Tab)?
If yes, please avoid closing or refreshing the tab or window during the recording process.
2. Did you shut down your computer while the recording was in progress?
If yes, please avoid shutting down your computer during the recording process.
3. What was the status of your network? Was it stable and fast during that time?
If your network was unstable or the speed was very slow during the recording process, please follow the instructions in the link below to save the recording/video to Local/your computer instead of Cloud/our website.
What to do if the uploading process or the downloading process is taking an unusually long time
If the above instructions cannot help you, please contact us by Feedback of our extension/add-on.
If you use our desktop app for Mac or Windows, please contact us by the app.
Related instruction: